LamaBet Privacy Policy

At LamaBet, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or otherwise use our services. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and what rights you have regarding your personal data. By creating an account at Lama Bet, you confirm that you have read and understood this policy and agree to the practices described below.

Information We Collect

We collect several categories of personal information in order to provide our services, verify your identity and comply with our regulatory obligations under the Anjouan Gaming Authority licence. Our LamaBet casino login and registration form requires certain mandatory details, while other data is gathered automatically as you interact with our platform.

• We collect identification details such as your full name, date of birth, address, email address and telephone number.
• We gather financial information including payment method details, transaction history and, where relevant, documents evidencing the source of funds.
• We record gameplay activity, betting history, bonus usage and account preferences to operate your LamaBet account properly.
• We automatically collect technical data such as IP address, device type, browser, operating system and geolocation data used to enforce country restrictions.
• We may collect verification documents, including passports, driving licences, national ID cards, utility bills and bank statements, as described in our verification procedures.

Why We Collect Your Data

We use your personal information for several legitimate purposes connected to running Lama Bet Casino responsibly and lawfully.

• We use your data to create and manage your account, process deposits and withdrawals, and resolve support enquiries.
• We verify your identity and age to comply with anti-money laundering regulations and to prevent underage gambling.
• We analyse gaming activity to detect fraud, prevent abuse of bonuses and protect the integrity of our platform.
• Our marketing communications, including promotional offers and newsletters, are sent only where you have given consent, and you may opt out at any time.
• We use cookies and similar technologies to improve site performance, remember your preferences and measure how our services are used.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, our legitimate business interests, compliance with legal obligations imposed by our Anjouan licence, and, where applicable, your explicit consent. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with carefully selected partners where necessary to operate our business.

• We share data with payment providers, such as banks, e-wallets and cryptocurrency processors, to complete your deposits and withdrawals.
• Our game providers and live casino operators may receive limited data necessary to deliver games and verify fair play.
• We may disclose information to regulators, law enforcement agencies or courts where required by applicable law or our licensing obligations.
• We work with fraud prevention and identity verification services to confirm your identity before your first withdrawal.
• We may share data with professional advisors, such as auditors or legal counsel, under strict confidentiality obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, accounting and regulatory requirements. Where your account becomes inactive for six consecutive months, we may apply the inactivity fee described in our Terms and Conditions, and after twelve months of inactivity we will handle any remaining balance according to our stated policy. Verification documents and transaction records are kept for the period required under anti-money laundering rules, even after account closure.

Cookies and Tracking Technologies

We use cookies to operate the Lama Bet website efficiently, remember your login session, personalise your experience and analyse traffic patterns. Here at LamaBet, we also use cookies to support advertising partners who help us reach players interested in our casino. You can manage or disable cookies through your browser settings, though doing so may limit certain features of the site. For more detail, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. Our LamaBet platform uses encryption technology for sensitive data such as payment details, and access to personal information is restricted to authorised staff who need it to perform their duties. Despite these measures, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

Because we operate internationally and work with service providers located in various countries, your personal data may be transferred outside your country of residence, including to jurisdictions that may not offer the same level of data protection. Where such transfers occur, we take reasonable steps to ensure your information continues to be protected in accordance with this Privacy Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we aim to honour these requests wherever legally possible.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your LamaBet account.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, you can contact our support team through live chat, available 24/7, by email at [email protected], or via the contact form on our Support page.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information and close the associated account.

Restricted Territories and VPN Use

We do not permit the use of VPNs, proxies or similar services to mask or manipulate your actual location when accessing Lama Bet. If you access our services from a restricted jurisdiction using such tools, we accept no liability for any resulting consequences, and your personal data processed in connection with such activity may still be reviewed as part of our compliance checks.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our LamaBet account after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, please reach out to our team. We are available around the clock through live chat, and you can also email us at [email protected] or use the contact form found on our Support page. We aim to respond to all privacy-related enquiries as promptly as possible.